1. Data protection at a glance
The following information contains an overview of what happens to your personal data when you visit our website. Personal data is all data that can be used to identify you personally. Detailed information on data protection can be found in this statement.
Data collection on our website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator, whose contact details can be found in the Legal Notice of this website.
How do we collect your data?
One of the ways we collect your data is by your provision of such data, e.g. via a contact form.
Other data is collected automatically by our IT system when you visit our website. This is mainly technical data (e.g. Internet browser, operating system, time of access etc.). This data is collected automatically as soon as you visit our website.
What do we use your data for?
Part of your data is collected to enable the error-free display of this website. Part of it is collected to enable us to answer your questions. Other data may be used for the analysis of your user behaviour.
What rights do you have in connection with your data?
You have the right at any time to receive, without charge, information on the source, recipients and purpose of the personal data we hold about you. You also have the right to the correction, restriction or deletion of your data. To exercise this right, simply contact us using the information provided in the Legal Notice. You also have the right to complain to the competent supervisory authorities.
Analysis tools and tools from third-party providers
When you visit our website your surfing behaviour can be statistically evaluated. This is done primarily via cookies and analysis programmes. The analysis of your surfing behaviour is usually done anonymously, which means that the behaviour in question cannot be traced back to you personally. You can opt out of this analysis or prevent it happening by avoiding certain tools. For more information, see below.
You can opt out of this analysis. For more information, see below.
2. General notes and compulsory information
The operator of this website takes the protection of your personal data extremely seriously. We handle your personal data confidentially and in accordance with the statutory data protection regulations as well as this privacy statement.
When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy statement explains what data we collect and what we use it for. It also explains how and why this is done.
Please note that data transfer via the Internet (e.g. via email) is not always totally secure and the protection of your data against third-party access cannot always be guaranteed.
The data controller (body responsible for data processing) on this website is:
Franz Raab GmbH
Managing director: Jörg Raab
Südliche Ringstrasse 12
Tel. +49 (0) 9141 86060
The data controller is the natural or juristic person who either alone or jointly with others determines the purpose and means of the processing of personal data (e.g. name, email address etc.).
Withdrawal of your consent to data processing
Most data processing can be carried out only with your express consent. Consent already provided can be withdrawn at any time. To do so, simply inform us via email. The lawfulness of any data processing carried out prior to the withdrawal of your consent will remain unaffected.
Right to object to data processing in special cases and to direct marketing (art. 21 GDPR)
Where data processing of your personal data takes place on the basis of art. 6 para. 1 e or f GDPR, you have the right at any time to object to the processing on grounds specific to your situation. This also applies to any profiling based on these regulations. The legal basis for processing can be found in this statement. If you object to the processing of your personal data, we will no longer process it unless we can prove compelling grounds for the processing that outweigh your interests, rights and freedoms or unless the processing serves the exercise of rights or the assertion of or defence against claims (objection as per art. 21 para. 1 GDPR).
Where personal data is processed for direct marketing purposes, you can at any time object to such processing. This also applies for profiling insofar as it relates to direct marketing. If you object your personal data will no longer be used for direct marketing purposes (objection under art. 21 para. 2 GDPR).
Right to complain to supervisory authorities
In the event of breach of the GDPR, you have the right to complain to a supervisory authority, especially in the member state of your habitual residence, your place of work or the place where the alleged breach took place. The right to object exists regardless of any other legal or judicial remedy.
Right to data portability
You have the right to be given in a current and machine-readable form data that we process automatically on the basis of your consent or in performance of a contract or to have such data so provided to another party. Where you request the direct transfer of data to another data controller, this can be done only where technically feasible.
SSL and TLS encryption
For security and the safe transfer of confidential content that you may send to us as part of an order or enquiry, this website uses SSL and TLS encryption. Encrypted connection can be identified by the address bar of your browser changing from http:// to https:// and by the display of the padlock symbol.
When SSL or TLS encryption is activated, data that you transfer to us cannot be read by any third party.
Information, restriction, deletion and correction
Under the statutory regulations, you have the right to be informed at any time and without charge as to the information we hold about you, its origin and recipients and the purpose of the data processing as well as the right to have the information corrected, restricted or deleted. To exercise this right, simply write to us at the address provided in the Legal Notice.
Right to restriction of processing
You have the right to the restriction of the processing of your personal data. To exercise this right, simply write to us at the address provided in the Company Information section. This right exists in the following circumstances:
- If you contest the accuracy of the personal data we hold about you, we usually need time to check it. While we do so, you are entitled to have the processing of your personal data restricted.
- If your data has been or is being processed unlawfully, you can demand restriction of processing instead of deletion.
- If we no longer need your personal data but you need it for the exercise of your rights or for the assertion of or defence against claims, you have the right to the restriction of its processing rather than its deletion.
- If you object under art. 21 para. 1 GDPR, your interests must be weighed against ours. Insofar as it is not clear whose interests predominate, you have the right to have the processing of your personal data restricted.
If you have restricted the processing of your personal data, this data can (apart from its storage) be processed only with your consent, or for the assertion of or defence against claims, or for the upholding of the rights of another natural or juristic person or on significant public interest grounds in the European Union or a member state.
Contact details published in the Company Information section must not be used for sending us unsolicited marketing and information material. The operators of the website reserve the right to take legal action in the event of the sending of such information (e.g. via spam email).
3. Data collection on our website
Most of the cookies we use are session cookies. These are deleted automatically at the end of your session. Other cookies will remain on your device until you delete them. These cookies enable us to recognise your browser the next time you visit.
You can adjust your browser settings so that you are notified when cookies are placed and so that you can allow cookies only in one-off or specific instances or so that you can reject them in general or cause them to be deleted when you close your browser. If you deactivate cookies, the functionality of this website may be restricted.
Cookies required for electronic communication purposes or for the provision of specific functions you have requested (e.g. shopping basket functions) are stored on the basis of art. 6 para. 1 f GDPR. As the website operator, we have a legitimate interest in storing cookies to enable the optimal and error-free provision of our services. Insofar as other cookies are saved (e.g. for the analysis of your surfing behaviour), these are dealt with elsewhere in this statement.
The website provider automatically collects and saves information in server logfiles, which your browser transfers to us automatically. These are:
- Browser type and browser version
- Operating system
- Referrer URL
- Host name of accessing computer
- Time of server request
- IP address
This data is not merged with other data sources.
This data is collected on the basis of art. 6 para. 1 f GDPR. The website operator has a legitimate interest in the optimisation and error-free display of its website and for this purpose server logfiles must be captured.
If you contact us using the contact form, your details, including the contact data you provide, will be saved by us for the purpose of processing the enquiry and any follow-up enquiries. This data will not be shared without your consent.
The data you provide in the contact form will be processed solely on the basis of your consent (art. 6 para. 1 a GDPR). You can withdraw your consent at any time simply by sending us an email. The lawfulness of any data processing carried out prior to the withdrawal of your consent will remain unaffected.
The data you provide in the contact form will be retained by us until you ask us to delete it or withdraw your consent for its storage or until the purpose of the storage no longer applies (e.g. following successful resolution of your enquiry). Statutory regulations, especially those relating to retention of data, will remain unaffected.
Processing of data (customer and account data)
We collect, process and use personal data only insofar as is required for the formation, development or amendment of our legal relationship with you (core data). This is done on the basis of art. 6 para. 1 b GDPR, which permits the processing of data for the performance of a contract or for precontractual measures. Personal data relating to the use of services on our website (usage data) is collected, processed and used by us only insofar as is required for the use or invoicing of these services.
The customer data collected will be deleted following completion of order or ending of the commercial relationship. Statutory retention periods will remain unaffected.
Data transfer on contract formation for services and digital content
We share personal data with third parties only insofar as is required for contract processing purposes (e.g. with a bank for the purpose of payment processing).
No other sharing of data takes place unless expressly consented to by you. Without your express consent, data will not be shared with any third party for purposes such as marketing.
The basis for the data processing is art. 6 para. 1 b GDPR, which permits the processing of data for the performance of a contract or for precontractual measures.
4. Plug-ins and tools
Google Web Fonts
This site uses so-called web fonts, provided by Google, for the uniform representation of fonts. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
If your browser does not support web fonts, a default font will be used by your computer.
It should also be added that the Google Web fonts installed on this website have been subsequently installed on this web server. This ensured DSGVO-compliant, local engagement and subsequent local use of Google Web fonts.
This website uses the map service Google Maps via an API. Google Maps is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, US.
To enable you to use Google Maps, we need to save your IP address. This information is usually transferred to a Google server in the US and saved there. We have no influence on this data transfer.
Google Maps is used in the interests of improving the service offered by our website and to make it easy for you to find the locations we refer to on the website. This represents a legitimate interest in the sense intended by art. 6 para. 1 f GDPR.
For more information on how Google uses your data, see their data protection statement at: https://www.google.de/intl/de/policies/privacy/